We want you to be satisfied with every purchase. This policy explains when you can cancel an order, return an item, and how refunds are processed for payments made to Krishna Construction, including payments made online through Razorpay or Cashfree Payments.
1. Order Cancellation
You may request cancellation of an order as follows:
- Before dispatch or work start: the order can be cancelled and the full amount paid will be refunded.
- After dispatch or work start: the order cannot be cancelled once materials are loaded, dispatched or work has begun. Charges for materials already supplied, transport and work already completed will be deducted, and the balance (if any) refunded.
- Custom or made-to-order items (such as cut-to-size or specially procured materials) cannot be cancelled once procurement has started.
To cancel, contact us by phone, WhatsApp or email with your order details as early as possible.
2. Returns
Returns are accepted only in the following cases, and must be reported within 48 hours of delivery:
- The product or material delivered is damaged, defective or of a different type or specification than ordered.
- There is a shortage in the quantity delivered compared to the invoice.
Building materials such as sand, gitti and cement that have been unloaded, mixed, opened or used cannot be returned. Electrical products must be unused, in original packaging and with all accessories and invoice to be eligible for return.
3. Damaged, Defective or Wrong Items
If you receive a damaged, defective or incorrect item, please inspect it at delivery and contact us with your order number and clear photos or a short video within 48 hours. After verification we will, at your choice and subject to availability, replace the item or refund the amount paid for it.
4. Warranty Claims
Electrical products and appliances covered by a manufacturer’s warranty are serviced or replaced under the manufacturer’s warranty terms. We will help you coordinate the claim, but the manufacturer’s decision applies.
5. Construction Services
For construction, renovation and civil work, cancellation, refund of advance payments and stage-wise payments are governed by the written agreement or quotation accepted by both parties. Where nothing is specified, the advance paid will be adjusted against work and materials already delivered, and the balance, if any, will be refunded.
6. Refund Process and Timeline
- Approved refunds are issued to the original payment method (for example, the same card, UPI ID or bank account used at checkout).
- Refunds are initiated within 5–7 business days of approval. After initiation, your bank or card issuer may take an additional 5–7 business days to credit the amount.
- Payment gateway or bank charges, where levied and non-refundable, may be deducted from the refund amount.
- Cash payments will be refunded by bank transfer to an account in your name.
7. Failed or Duplicate Payments
If money was debited from your account but the payment failed, or you were charged twice, the amount is normally auto-reversed by your bank or the payment gateway within 5–7 business days. If it is not, contact us with the transaction reference or screenshot and we will resolve it promptly.
8. Contact Us
To request a cancellation or refund, or if you have any questions about this policy, reach out to us:
Krishna Construction
Room No. 2, 2/264 Umashankar Road, Hazratganj, New Jaimau Colony, Lucknow, Uttar Pradesh – 226001
Phone: +91 92145 08549
Email: ay301719@gmail.com
GSTIN: 09BENPY6931A1Z3
Working hours: Monday – Saturday, 9:00 AM – 7:00 PM.